We frequently answer questions that will help make our customer´s shopping experience. It is easy and enjoyable to buy oil paintings on our website! To help you get these answers quickly, we have compiled our most commonly asked questions. 
 
Q: How do I place an order?
A: zhuoyapaint.com offers you convenient and easy options to place an order from huge oil paintings displayed on our website.1) Order easily and securely online. Add the oil painting(s) you like to your shopping cart, then you can click the"Checkout" button to accomplish your order. 2) Order by Email: send us an E-mail with order information which including the image(s) you wish to order, quantity, size(s), shipping address and other requirements you may have. We will reply to you promptly with our low price. 3) Order by Mail: send your photo or picture along with a note(order information: quantity, size(s), shipping address and other requirements). We accept the following forms of payment: Credit Card, PayPal, Western Union and Wire Transfers.

Q: When will my order be shipped?
A: After your order and payment are confirmed, we will arrange our artists to strat painting at once. It takes 8-15 days to create your masterpiece. But if your painting is much larger or is very complex, the artists will spend more time. Once the painting is finished, we will ship it soon.

Q: How do you ship paintings?
A: We ship oil paintings by EMS, DHL, FedEx or UPS. The shipping time is 4 to 7 days. If the quantity you order is large, we will ship them by sea, shipping time is 15 to 30 days.

Q: Will the oil painting I order look like the picture on your website?
A: Our professional artists will hand-painted high quality oil painting reproduction for you. Each artist only paints the subject that he/she is very good at, so we guarantee that the quality of painting you order is high. If you are still worried about the quality, we can send you the photo proof of the finished painting you order for your approval before shipment. If you don´t satisfy, our artists will revise this painting until it meets your expectations.

Q: Are the oil paintings I order entirely hand-painted?
A: We guarantee that every painting you order is entirely hand-painted from start to finish by the experienced artists. Our oil paintings are never printed on canvas, are never machine generated, and are never computer generated copies. Every oil painting starts out with a blank canvas and top quality oil paints. Our artists will paint the oil paintings carefully detail by detail, color by color, brushstroke by brushstroke to near perfection. Please be assured the finished oil painting you get is hand-painted on canvas by our artist.

Q: Who are your artists?
A: Our artists have 7 to 15 years of painting experience. They are specialists in certain subjects and styles.

Q: Will your artist sign the painting?
A: No, our artist will not sign his/her name on the finished oil painting. However, if you like, you can request our artists to sign it.

Q: Are your reproductions copyrighted works?
A: Every painting in our gallery is in the public domain. There´s no need to worry about copyright infringement.

Q: Can I have my image or photo painted?
A: Yes, our artists can hand-painted any oil paintings from your image or photo. They often create original pieces from photos that our customers provide. We accept any custom oil painting. You just need to send us your image and tell us the size and quantity you order. We will reply to you with our low price. You can read more information about Custom Orders.

Q: Can I order an oil painting in custom size?
A: Yes, you can order an oil painting in any custom size. The custom size should follow the painting´s original aspect ratio, keeping the original relation between the painting´s length and width. If the size you need does not match the painting´s original aspect ratio, our experienced artists will extend or reduce some of the painting´s background to achieve the best possible result.

Q: Can I order an oil painting with custom changes?
A: Definitely. Our artists can make some adjustments or changes on masterpiece or your own photo to create a new painting by using your own idea, such as putting your face in a masterpiece, creating a new oil painting from a bunch of different photos(combining a background from one and a subject from another and a style from a third), color modifications, changing the realistic style to an impressionist, abstract style or Andy Warhol style and others. You needn´t to worry about the quality of finished oil painting with custom modifications, we will send you a photo proof for your approval before shipment. If you don´t satisfy, our artists will revise this painting until it meets your expectations.

Q: What forms of payment do you accept?
A: We accept the following forms of payment: Credit Card, PayPal, Western Union and Wire Transfers.

Q: Are the oil paintings delivered framed or unframed?
A: Usually, all of our oil paintings are shipped unframed. Our workers roll up the oil painting canvas carefully and packs it in a protective shipping tube so that the canvas will not be damaged during shipment. If you want to order an oil painting with frame, no problem, we will send you pictures of frame for your option. Then pack the oil painting framed with standard package. But we suggest that you´d better not order frame from us, because the shipping cost for framed oil painting is high, if possible, you´d better purchase a frame at local.

Q: Can I see the painting before you ship it?
A: Of course. If you request, we will email you a photo of the finished painting. You can look at the image and ask for revisions or approve the image for shipping.

Q: Is ordering online safe and secure?
A: zhuoyapaint.com guarantees you will have a safe and secure online shopping experience, because we have already used Secure Socket Layer(SSL) to protect your payment information and prevent any people from intercepting your data. When entering our checkout section,  you can look for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page. This is a safety symbol that assures you that your payment information is being transferred securely. No person will see your credit card information as it is all done electronically. We also do not keep your credit card number on file.

Q: Do I pay in advance for the painting or when I receive it?
A: You pay when you place your order with us. Before we begin working on your painting, we need to know that you have the means to pay for it. All online transactions work this way, and keep in mind that all paintings ordered from zhuoyapaint.com are backed by our 100% money back guarantee.

Q: What if my painting is damaged during shipping?
A: If your painting arrives damaged, please refuse the delivery so we can receive the package back from the shipping company and claim the insurance funds. We will then paint a new painting for you free and will ship it to you. This extremely rare circumstance does not constitute a reason for a refund as the damage is the responsibility of the shipping company and as we will paint for you a new painting for free.

Q: What´s your guarantee?
A:  For your 100% satisfaction guarantee, we provide a return policy for keeping a long term relationship with our customers. We promise that every painting is 100% hand painted on canvas by our master and talented artists. Your satisfaction is our greatest wish. That´s why we offer a 45-day money-back guarantee. If you are dissatisfied with your purchase, just email us and we will give all your money back to you.

Q: Do you sell your oil paintings worldwide?
A: Yes! We sell our oil paintings in the world. Welcome every customer from all over the world.

Q: Do you have a minimum purchase requirement?
A: We do not have a minimum purchase requirement. You have the option to purchase as little as one oil painting or as many as you like.

Q: How can I contact you?
A: If you have any questions or any inquiries, please contact us by phone, Email, fax or Skype. Please click Contact Us to read detailed information.